Find quick answers to the most common questions
Find answers about choosing products, checking stock, pricing and placing repeat orders.
Browse our categories and use the available filters to narrow the products by type, size and intended use. You will also find specifications and compatibility information on the individual product pages. If you are still unsure, send us your materials list and our team will be happy to help.
You can use the VAT switcher in the website header to view prices including or excluding VAT. Your basket and checkout will also provide a full breakdown of the product cost, VAT and delivery charge before you pay.
Quantity discounts are available on selected products. Where tiered pricing applies, the different quantities and prices will be clearly displayed on the product page.
You can enter your email address on the product page to receive a notification when the item is back in stock. You can also check availability at our other branches or contact us if you need help finding a suitable alternative. We will never substitute an ordered product without your agreement.
Yes. Sign in to your account and open your order history, where you can use the reorder button to place a previous order again in just a few clicks. We recommend checking the products, quantities and delivery details before completing your new order.
Guidance on specifications, compatibility, certification and the safe selection of products.
Available dimensions, materials, finishes, pack quantities and other specifications are listed on the relevant product page. Please check these details carefully before ordering, particularly when matching a product to an existing item.
Check the compatibility information on the relevant product pages. If the answer is not listed, send us the product names or links before ordering and our team will help confirm whether they are designed to work together.
Where a recognised standard applies, the relevant information will be included in the product description or supporting technical documents. Standards vary between product types, so always check the individual product rather than assuming that one certification applies to an entire category.
Where applicable, certificates and supporting technical documents will be available on the product page. If you cannot find the document you need, contact us with the exact product name and we will confirm what is available.
We can help with product information and selection, but this does not replace a scaffold design, risk assessment or advice from a competent person. Products must be installed and used in accordance with current regulations, manufacturer instructions and the specific requirements of your site.
Everything you need to know about delivery areas, charges, times and collections.
Yes. We deliver throughout the UK, including Northern Ireland, the Scottish Highlands, islands and other offshore locations. Additional charges may apply in certain areas, but these will always be shown clearly at checkout.
Delivery charges depend on the products ordered and the delivery destination. The full delivery cost will always be displayed at checkout before you place your order.
Delivery times depend on stock availability and the type of delivery required. Standard parcels can usually be dispatched more quickly than long, heavy or palletised materials. The available delivery estimate will be shown when you place your order.
Yes. Selected long, heavy and palletised products are delivered using specialist transport. These orders may have different lead times, delivery charges and unloading requirements from standard parcel deliveries.
Yes. Our complete product range is available for collection from selected ScaffsUK branches, subject to stock availability. Please wait until you receive confirmation that your order is ready before travelling to the branch.
Follow your order from dispatch through to delivery and find help with tracking issues.
You can choose to receive dispatch updates by email, WhatsApp or SMS using the contact details supplied with your order. Where carrier tracking is available, the relevant tracking information will be included in your dispatch notification.
Check the dispatch notification sent by email, WhatsApp or SMS. You can also visit our tracking page and enter your order number and postcode to view the latest update. If you experience any problems, please contact our team for assistance.
Long, heavy and palletised orders may be transported by specialist carriers that do not use standard parcel tracking. The carrier may contact you directly to arrange or confirm your delivery.
Tracking information can sometimes take a little time to update after your order has been collected. If there has been no update within the expected delivery period, contact the carrier first using your tracking information. If the carrier cannot resolve the issue, contact ScaffsUK and our team will be happy to help.
Contact us immediately if you need to change your address. We may be able to update it before dispatch, but changes cannot be guaranteed once the order has entered the carrier’s delivery network. If it has already been dispatched, you may need to arrange the change directly with the carrier, and additional charges may apply.
Information about returns, damaged deliveries, missing products and refunds.
Eligible unused products can be returned within 30 days in accordance with our returns policy. Contact us before sending anything back so we can confirm the return instructions and any applicable conditions or charges.
Bespoke, personalised and cut-to-size products cannot be returned unless they are faulty. This includes items such as custom workwear and personalised banners. Please check all specifications and personalisation details carefully before placing your order.
Check your delivery as soon as possible and contact us promptly if anything is damaged. Please keep all packaging and send us photographs of the damaged product, the parcel or pallet, the delivery label and any visible damage to the packaging.
Check all parcels and packaging, as an order may be delivered in more than one consignment. Your tracking information should show whether additional parcels are still on the way. If you are unable to locate the missing item, contact us with your order number and details of what is missing.
Do not use or install the product. Contact us with your order number and clear photographs of the item and its label. Our team will investigate and arrange the appropriate next step.
Once an eligible return has been received and checked, the refund will be processed to the original payment method. Refunds normally appear within 5–10 working days, depending on your bank or payment provider.
Learn more about ScaffsUK, who we serve and how our team can help.
ScaffsUK is a specialist supplier serving scaffolders, roofers, builders and other trades throughout the UK. We supply scaffolding equipment, tools, access products, PPE, workwear and everyday site essentials.
No. We welcome scaffolding contractors, roofers, builders, other trades and members of the public. Some specialist products should only be installed or used by appropriately trained and competent people.
Possibly. Our website may not show every product that we can source. Send us a description, specification or photograph and our buying team will check availability with our suppliers.
You can contact us by phone, email, enquiry form or WhatsApp using the details shown on our website. If your enquiry relates to an existing purchase, please include your order number so we can help you more quickly.
Connect with ScaffsUK online and keep up with our products, offers and latest news.
Links to our official social media accounts can be found on the ScaffsUK website. Follow us for product demonstrations, new stock, trade offers, branch news and customer content.
Yes. However, questions relating to an existing order will usually be resolved more quickly through our main customer service channels. Never post your address, payment information or other private details publicly.
Yes—we enjoy seeing our products at work. Please only send content that you own and have permission to share. Let us know whether you are happy for ScaffsUK to repost it and how you would like to be credited.
Only trust promotions published by an official ScaffsUK account or confirmed on our website. We will never ask you to share sensitive payment information in a public comment or through an unverified social media profile.
Help with accounts, payments, online orders, quotations and using our website.
No. Guest checkout is available, so you can place an order without creating an account. Creating an account gives you access to your order history and makes it easier to reorder previous purchases.
For online orders, we accept:
- Credit and debit cards
- Apple Pay
- Google Pay
- PayPal
- Revolut Pay
- Klarna
- Clearpay
- Bank transfer
- Pay by Bank
Cash payments are also accepted when purchasing in-store from a ScaffsUK branch.
Our checkout uses secure payment services to process your order. Always make sure you are using the official ScaffsUK website before entering any personal or payment information.
Check your junk or spam folder and confirm that your payment was completed successfully. If you still cannot find the confirmation, contact us with your name, delivery postcode and approximate order time so our team can investigate.
Check that all required fields have been completed and that your payment and billing details are correct. If the problem continues, take a screenshot of the error and contact our team for assistance. Never include your complete card details in an email, message or screenshot.
Yes. For bulk, specialist or mixed-product orders, send us your product list, quantities, delivery postcode and required date. Our team will check availability and prepare a quote.
